FAQ
Here are some of the more frequently asked questions that we get asked from time to time. Feel free to add your own question using the comments link at the bottom of this page and we will attempt to answer.
In no particular order, here is the frequently asked questions list:
- Is the stone engraved and then painted or is it just painted?
- The stone is engraved and then pained with the colour of your choice. You may also choose to leave it unpainted.
- How thick is the slate used for the freestanding stones?
- The thickness varies. We try to pick them so that they are thick enough to stand on their own without blowing over. 50mm to 60mm is the minimum thickness but for the larger, taller stones they may not be all that stable at whatever thickness, so we drill stabilising studs into the base so that they can be safely mounted onto concrete or a wall top, etc. We suggest this on all of the larger stones as they are quite heavy and we certainly wouldn’t want the stone to be damaged or someone’s cat getting squashed by it if it did blow over. We drill the stone and supply the studs so don’t worry.
- What guarantees do you offer?
- We don’t exactly. We make sure that you are 100% happy with the artwork that we send you before selling you sign or memorial. We make sure that the artwork closely resembles the finished product and the only thing that can go wrong is in the hands of the courier – and we all know they never break or lose anything ever! If they do, the process starts again with artwork (if irregular stone) until you are satisfied and then we resend all at no extra cost to you.
- How long is delivery from start to finish?
- Delivery is currently 3 to 4 weeks from payment date. Payment is asked for in full on approval of the artwork.
- Why is the owner so handsome?
- Who knows. He just is.
- How long will slate last?
- Who knows. It’s already millions and millions of years old so hopefully a bit longer. Seriously, it’s not possible to tell how long the text will last on slate or any other stone. Eventually it will weather away but hopefully not for years and years. Weather conditions will have an effect – slate placed near the cosat will more likely weather faster than a more sheltered place inland.
- Do you ship abroad?
- Yes we do. We ship anywhere; however, shipping heavy stone abroad is costly. We do not make any profit of postal costs so rest assured you get the best deal we can get.
- What images can be used on the stone?
- We don’t like to say. We’ll try anything. We can only deal with outline or silhouette images though. We like you to have what you want so we don’t restrict you to a set of stock images.
- What fonts do you offer?
- Same as the question above: we don’t have any real restrictions about what fonts we offer – we want your sign to be unique also. Some really detailed fonts are not practical (or at least not practical as small letters). If you know a font that you don’t see on our site, if we have it then you can. If we don’t have it and have to buy it we may charge you a little extra.
- Can I send you artwork?
- Yes you can. We can accept EPS or AI (Illustrator) files. High resolution JPG and BMP as well as TIF files. We can sometimes get non suitable artwork redrawn and adapted for our specific needs. We would have to charge slightly more for this service.
That’s all we can think of for now. Please feel free to post your own question using the comment link below. Registration to this blog is not necessary but so that we don’t get deluged with spam comments and links for v14gra, etc, all comments are moderated before going “live”
June 15th, 2009 at 3:18 pm
Hi,
I can’t find any information on your delivery charges or the service you use – I am interested in the boulders.
Many thanks,
Lee Jones
June 15th, 2009 at 3:58 pm
Hi Lee,
Currently we use DHL but we are always shopping around for the best deal (which we pass on). DHL offer us the best deal plus they are more careful than others that we have used. Delivery price is included with the stone price. We don’t list delivery price as this can vary due to the heavy nature of the stone that we send. Needless to say we do not profiteer from the delivery!
Best regards,
Rustic Stone
November 14th, 2009 at 9:17 pm
Hi
Looking for a stone like the one attached or one of your slate but no bigger than 12 x 12 inch.
Please let me know if you can do this or know anyone that can.
Many Thanks
Suzanne